DEFINITION

Smart Governance; refers to a governance consisting of e-government services that provides transparency, participation and co-operation in public management processes such as analysis, planning, implementation and policy making.

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MOTIVATIONS

  • Transparency in governance
  • Supporting public – citizen, public – private sector, public – public partnerships,
  • Encouraging more citizens to participate in governance,
  • Strengthening interaction between public, private sector, universities and citizens,
  • Increasing trust in the governance

APPLICATIONS

  • Offering municipal services from E-Government
  • Enterprise Resource Management
  • Corporate Email Application
  • Digital Archive Management System
  • Electronic Document Management System
  • Call center
  • Open Data Platform
  • Social media accounts
  • Decision Support (BusinessIntelligence) System
  • Big Data Platform and Application
  • Information Sharing Applications (Intranetportals, blogs, wikis, forums, etc.).
  • Corporate Web Site of Municipality

CHALLENGES

  • Inter-Institutional Interoperability
  • Incompatibility Between IT Systems
  • Cyber ​​security
  • Data privacy
  • Numerical Cliff
  • Pricing