DEFINITION
Smart Governance; refers to a governance consisting of e-government services that provides transparency, participation and co-operation in public management processes such as analysis, planning, implementation and policy making.
MOTIVATIONS
- Transparency in governance
- Supporting public – citizen, public – private sector, public – public partnerships,
- Encouraging more citizens to participate in governance,
- Strengthening interaction between public, private sector, universities and citizens,
- Increasing trust in the governance
APPLICATIONS
- Offering municipal services from E-Government
- Enterprise Resource Management
- Corporate Email Application
- Digital Archive Management System
- Electronic Document Management System
- Call center
- Open Data Platform
- Social media accounts
- Decision Support (BusinessIntelligence) System
- Big Data Platform and Application
- Information Sharing Applications (Intranetportals, blogs, wikis, forums, etc.).
- Corporate Web Site of Municipality
CHALLENGES
- Inter-Institutional Interoperability
- Incompatibility Between IT Systems
- Cyber security
- Data privacy
- Numerical Cliff
- Pricing